Business Support Officer - Admin

Business Support Officer – Admin

Location: Ark Evelyn Grace Academy | 255 Shakespeare Road, London SE24 0QN
Contract: Permanent | Term Time (39 weeks) + 2 weeks

Hours: 7:30am – 4:30pm
Salary: Grade 5 (£29,904 – £33,678)
Start Date: ASAP

We are looking for a highly organised, enthusiastic, and proactive Business Support Officer – Admin to join our vibrant academy. This is a pivotal role at the centre of school life – as the first point of contact for students, staff, parents and visitors, you will help shape outstanding experiences and ensure our school runs seamlessly every day.

If you thrive in a fast-paced environment, love variety, and are passionate about making a difference, this could be the perfect opportunity for you.

About the Role

As part of our Operations Team, you will provide high-quality administrative and customer service support across the academy. Acting as the face of the school, both in person and online, you’ll play a key role in maintaining a welcoming, efficient and professional environment.

From managing student services and attendance to supporting events and communications, no two days will be the same.

What you’ll be doing

• Delivering comprehensive admin support across key areas including attendance, admissions, behaviour, trips, events, student welfare and more
• Acting as a professional and friendly first point of contact at reception and via phone/email
• Supporting student attendance processes, working closely with families and pastoral teams
• Maintaining and improving efficient systems, databases and processes (including Bromcom/MIS)
• Providing first aid support and ensuring accurate record-keeping
• Managing communications, website updates and social media, promoting academy successes
• Supporting marketing and student recruitment activities
• Coordinating and supporting key school events such as open evenings, parents’ evenings and results days
• Managing stock, supplies, reprographics, and ensuring the office environment operates smoothly

What we’re looking for

We are seeking someone who is:

• Well organised with excellent attention to detail
• A confident multitasker who can prioritise effectively
• A strong communicator, both written and verbal
• Experienced in administration and IT systems (MS Office essential)
• Calm, professional and approachable in a busy environment
• Proactive, solutions-focused, and able to use initiative
• Passionate about supporting young people and contributing to a positive school culture

School experience is desirable but not essential.

Why join us?

• Be part of a mission-driven organisation dedicated to delivering an excellent education for every child
• Work in a supportive, collaborative team where your contribution is valued
• Gain opportunities for training and professional development
• Play a visible and meaningful role in the daily life and success of the academy

• Salaries 2.5% higher than main pay scale.
• Twice as many training days as standard.
• Generous pension scheme.
• Access to Ark rewards – a scheme offering savings from over 3,000 major retailers
• Interest-free loans – up to £5,000 available for season ticket or to buy a bicycle.
• Gym discounts – offering up to 40%.
• Access to Employee Assistance Programme – providing free, confidential counselling, legal advice and a range of different support.

At Ark Evelyn Grace, we believe that education is transformational; that is why what we do matters and why we are always seeking to improve our practice.

We intend for Ark Evelyn Grace Academy to be the school of choice in the local community, whose reputation is centred on great teaching, exemplary behaviour and unrivalled opportunities beyond the classroom.

Our academy is a community. You will join a friendly, motivated team who places pupils at the heart of every decision. All of us play an essential role in making our school a safe, secure and enjoyable place to be.

Our 2022 staff survey found that 81% of staff at Ark Evelyn Grace Academy agree that their line manager listens to and values their opinions.